Brief Description

Официант (Natakar)Waiter's task is to accurately, professionally and politely serve dishes ordered by guest and cooked by the chef. Waiter also serves drinks for guests.

Main Objectives of Professional Activity

Serving customers in restaurant and restaurant – alike facilities.Waiter's professional activity is carrying out food and drinks in restaurant and restaurant –alike facilities and includes all of the the following activities:
  1. Assessing the availability of tableware, cutlery, table linen, accessories and utensils necessary for serving tables.
  2. Drawing up requests to replenish the assortment of tableware, cutlery, table linen, accessories and utensils necessary for serving tables.
  3. Receiving tableware, cutlery, utensils and table linen from the service room.
  4. Serving tables in accordance with the restaurant or restaurant-alike facilities standards.
  5. Training waiter's assistants to serve tables.
  6. Monitoring the pre-serving of tables.

Types of Work

Waiter's profession is requested in all types of hospitality establishments, especially in restaurants and restaurant- alike facilities, such as bars, snack bars, buffets, bistros, canteens, taverns and pizzerias, in cafes and confectioneries as well as in catering business. In addition, waiters work in non-profit canteens of closed type, in companies and organizations. In each place, waiter's tasks are more or less similar, differing only in volume and depending on the type and category as well as the specialisation of a particular restaurant or restaurant-alike facility. It is also important to manage work within the company, which depends on the number of employees. Waiter can work in a large hotel restaurant, where a significant number of daily menus are offered, in restaurants a la carte, in a specialised restaurant or a cafe. Waiter as well can work in a local restaurant, snack bar or bar, the offer of which is limited mainly to drinks. The required qualification is actually similar for all types and categories of restaurants and restaurant –alike facilities. However, the outlets with a more specific culinary offer, where it is necessary to work directly at the guest table— like doing the cutting, slicing, cooking salads or mixing drinks—require additional education.

Work Tools and Devices

Waiter uses restaurant equipment and small tools, devices for heating and cooling dishes, devices for bottling and serving beverages, ice cream and cream machines, beverage machines, dishwashers, decorative means and objects to amuse visitors. To carry and transport dishes, waiter uses service carts. Waiter also needs table linens and accessories, napkins, sponges, brushes, brooms and mops. In addition to serving food and drinks, waiter needs water, detergents, disinfectants and disinfestations for work. Waiter's working documentation includes applications and invoices, lists of standards, menus, price lists, calculations, accounts for semi-finished products, a book of accounting for daily consumed products, a book of reservations and a book of possible harm caused. At work, waiter should wear uniform and appropriate shoes.

Education

To work as a waiter, a candidate should have a complete secondary vocational education. While studying, waiter learns the processes of cooking and serving food and drinks. Waiter gets acquainted with the rules of etiquette, aesthetics and business communication in Slovenian and two foreign languages. Waiter also learns the regulations for financial transactions, sanitary and hygienic norms and rules, and technical details. Waiter knows how to manage his work and, if necessary, uses special literature.

Knowledge and Skills

Psychophysical Abilities

Waiter should have well-developed psychical motor skills and abilities, such as a good general physical shape, sleight of hand and sharp eyesight, accurate and quick identification of objects, colours and smells. Waiter works standing, turning, moving and carrying light loads. Therefore, this profession is not recommended for people with flat feet. Since waiter works with food, he needs to undergo regular medical examinations, pass occupational health courses and a safety exam. Possible occupational diseases are allergies to food, water and detergents.

Medical Contraindications

  1. pronounced ophthalmological and hearing diseases;
  2. infectious and allergic diseases;
  3. skin and venereal diseases;
  4. sensory processing disorders, diseases of the digestion and respiration systems;
  5. muscle-skeleton disorders, CNS diseases;
  6. disturbance of vestibular apparatus; catarrhal and cardiovascular diseases.

Working Conditions

Waiter mainly works in closed rooms, partially in a draft, less often in the open air and in noise. Waiters sometimes work in unfavourable conditions because of drunk and rude visitors and a lot of excitement. Inthis cases, their work becomes more complicated. Waiter's work as well has a risk of injury with sharp objects, burns with hot objects or falls and bruises on a slippery floor. Waiters work alone or in a group, in shifts, full or shortened working hours, at night and on weekends and holidays.

Hazards

Diseases and trauma associated with work specific features: colds, cuts, punctures, burns, bruises, and abrasions. To protect against diseases and injuries, waiter should adhere to all safety instructions and use protective equipment and uniforms.

Special Conditions for Admission to Work

  1. Availability of medical records.
  2. Passing compulsory preliminary (upon admission to employment) and periodic medical examinations (surveys), as well as extraordinary medical examinations (surveys) in accordance with the legislation.*
  3. Waiter should be by the law at least 18 years old if working with alcohol-containing dishes, beverages and culinary products.
 

Prospects for Employment

  • Waiter can find work in various establishments of the hospitality industry, such as restaurants, cafes, bars, hotels and resorts. The success of employment often depends on the season. In those areas where winter tourism is developed, employment opportunities increase in winter, and in seaside resorts — in summer.
  • Currently Slovenia provides the following vacancies. In the search bar, write the name of desired profession "Natakar" in the Slovenian language.

Average salaries by profession.

 

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